XHOME
XHOME SAIGON

XHOME Saigon warranty and maintenance policy

Warranty content

A. Warranty policy

Warranty period from the date of product acceptance and put into use.

Warranty period depends on each project item and each product type. Detailed information about product warranty period is specified in the "Warranty List".

For equipment from third-party suppliers (Hafele, Malloca, Teka, Toto, Nguyenkim, ...), please keep the warranty card of that supplier to ensure that the product is warranted according to regulations. After acceptance, XHOME will transfer all warranty cards to the customer so that the customer can contact the supplier directly. 

B. First year warranty

If the customer uses the product and experiences a defect or technical problem not caused by the customer, XHOME will send an engineer to survey and repair it completely free of charge during the warranty period.

C. Maintenance for the next 5 years

If the customer uses a product that has an error or after a period of use, the customer wants to renew the product (repaint, replace materials, etc.), XHOME will survey and proceed to repair or renew at a preferential cost (only charge for materials, accessories, etc. and support customers with repair labor).

D. Lifetime companionship

After the 6-year warranty period, in the following years, if customers need support to repair or renew the product, XHOME will accompany and provide services at a preferential cost.

E. Cases not covered by warranty

  1. Products damaged by natural disasters, fires or transportation incidents.
  2. Customers arbitrarily repair products that have previously malfunctioned without notifying XHOME. 
  3. Product is deformed due to abnormal conditions:
    • Left in an environment that is too humid or too dry, exposed to water from surrounding agents. 
    • Termites, moths, rats, cockroaches, pets and other insects invade from the outside environment and from other sources of infection.
  4. The product is not used in accordance with the instructions of XHOME and the manufacturer.
  5. Products not covered by warranty.
  6. Natural wear and tear during use.

User Manual

1. Industrial wood products

  • Avoid placing rough objects with sharp edges on materials that can easily cause scratches.
  • Avoid placing the product in uneven places.
  • Do not let chemicals such as: Acetone (nail polish remover), mosquito spray, pour onto the product surface.
  • Do not place the product near high heat sources or near fire.
  • Use the product properly.
  • The product should be wiped with a soft cloth.

2. Natural wood products

For natural wood products (oak, walnut, ash...) or natural wood surfaces (veneer), please use carefully to avoid scratches. When spilling liquids, especially sauces, on the table surface, wipe immediately.

3. Stone products

  • When spilling wine, coffee, tea, etc., dry it quickly to avoid it seeping into the stone. Places that are prone to dirty water spills need to be cleaned, polished, and the stone surface periodically waterproofed, and the waterproofing agent must be of the right type so that the stone color does not change. 
  • Absolutely do not use strong acidic detergents such as toilet cleaners or vinegar to clean marble, because marble is derived from limestone (Caco3), highly acidic detergents will destroy the stone. 
  • Do not drag objects with bases or sharp edges across stone surfaces.
  • Avoid letting hot objects come into sudden, direct contact with the stone surface to avoid thermal shock.

4. Machinery and equipment

  • Read the manufacturer's instructions carefully.

5. Leather and fabric products

  • Regularly pat pillows and sofa cushions after use to maintain the shape of the chair. 
  • Avoid leaving the product in direct sunlight or heat. 
  • Do not spill liquids on the sofa. Liquids will soak into the fabric or leather, causing stains. 
  • Vacuum your sofa once a week. Avoid using brushes or brooms as they can damage some fabrics. 
  • When moving the sofa, lift it, absolutely avoid pulling or pushing because it will break or scratch the chair legs.
  • Avoid sitting or placing heavy objects on the armrests to avoid weakening or damaging the chair frame. 
  • Sofa covers should not be washed in the washing machine, a specialized washing method should be used. 
  • For sofas with stainless steel or powder-coated iron legs: Avoid contact with chemicals, strong detergents or harsh environments such as seawater or acidic environments as this may cause fading or corrosion of the product. 
  • Do not jump, step or impact strongly on fabric, leather or imitation leather products. 
  • Leather products are interior products that should not be placed outdoors, avoid direct sunlight and high heat sources. 
  • Do not use soapy water, glass cleaners, toilet cleaners, etc. to clean leather sofas. 
  • Do not use gasoline to remove stains or ink stains on sofa leather.

6. Products of natural origin

Products of natural origin, for example: Natural stone, solid wood, veneer, genuine leather, etc. are products with a non-uniform color and texture: These materials always have a certain water absorption rate and change over time (change in color and gloss of the product, etc.) due to the impact of humidity and temperature of the environment. When using natural products, you need to pay attention to proper care and maintenance, and use specialized products for the product.

Warranty list

xhome sai gon warranty card Page 2

View PDF version of the license

WEBSITE WARRANTY PAPER

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